1. “Consistency isn’t behaving the same way all the time.”
2. “Knowing where you are going is the first step to getting there.”
3. “If you don’t seek perfection, you can never reach excellence.”
4. “If you want your people to be responsible, be reponsive to their needs.”
5. “The best way to develop responsibility in people is to give them responsibility.”
6. “Don’t wait until people do things exactly right before you praise them.”
7. “Vision comes alive when everyone sees where his or her contribution makes a difference.”
8. “Your game is only as good as your practice.”
9. “Feedback is the breakfast of champions.”
10. “When you stop learning you stop growing.”
11. “Honesty is telling the truth to ourselves and others. Integrity is living that truth.”
12. “Customer service is not a department, it’s everyone’s job.”
13. “Don’ quack like a duck, soar like an eagle.”
14. “Real communication happens when people feel safe.”
15. “When you’re committed to something, you accept no excuses, only results.”
16. “Trying is just a noisy way of not doing something.”
17. “Present thinking people kill the future.”
18. “Nice guys may appear to finish last, but usually they are running a different race.”
19. “Positive thinkers get positive results because they are not afraid of problems.”
20. “A river without banks is a large puddle.”
