1. “Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.”
2. “If you’re not confused, you’re not paying attention.”
3. “Communication is everyone’s panacea for everything.”
4. “Rewards excellent failures. Punish mediocre successes.”
5. “Leaders don’t create followers, they create more leaders.”
6. “If window of opportunity appears, don’t pull down the shade.”
7. “Everyone has a chance to learn, improve and build up their skills.”
8. “Good managers have a bias for action.”
9. “The magic formula that successful business have discovered is to treat customers like guests and employees like people.”
10. “A passive approach to professional growth will leave you by the wayside.”
11. “Leaders understand the ultimate power of relationships .”
12. “Formula for success: under promise and over deliver.”
13. “Don’t ‘tolerate’ mistakes. Embrace them!”
14. “The simple act of paying positive attention to people has a great deal to do with productivity.”
15. “The best leaders are the best notetakers, best askers and best learners.”
